If you listen to the pundits then customer-centricity involves a complete transformation of your business Reading the mountain of ink that has been written on all things Customer (strategy, insight, experience, service, CRM) one would be forgiven for concluding that it is a difficult if not impossible task for a large organisation to become customer … Continue reading Customer-Centricity: how to become customer-centric in one easy step
Trending Articles
More Pages to Explore .....